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"I had several boxes of old files that were ready for shredding. I called one company twice, and they gave me a confirmation number both times, scheduled the pickup, but never showed up. Then I called a large national shred company, they gave me the price, but it was four times what IMS Shredding quoted me and they could not give me an exact pickup time until the day before they were coming. IMS Shredding gave me great price and an exact time they would meet me. It was a great experience."